Kyiv City Council hotline – 1551

Tell about the city’s problems and improve the infrastructure of Ukrainian capital through the Kyiv Contact Center Add a problem, mark it on the map, attach the photo. Municipal governments are responsible for finding a solution. You can leave your complaint or recommendation either by the phone number or online.

Check out instruction for users of the portal HERE.


Register to leave your statement, complaint or a proposal to an executive body. If you are a new user of the portal, fill in the registration card, indicating your e-mail, last name, first name, place of residence, etc. This information is required to protect your account and ensure the best conditions of your work.

If you are a registered user, sign up with an e-mail and password.

Indicate the problem and provide as much information as possible. Your text should not contain more than 2500 characters. Specify the location of the problem on the map. You can also add photos that will prove the presence of an obstacle. You can attach up to 5 files at once to one hit.

Your request will be checked by the site’s moderator. If the request filled correctly, the moderator will send it directly to the executive body for making a solution. Otherwise, a letter will be sent to your e-mail explaining the reasons for the refusal.

The current status of reviewing your application will be tracked in the personal cabinet. Furthermore, every time you will receive an email with application status.

You can confirm the review of the request within ten days. You can assign the status of your application to “satisfied” or “not satisfied”.


Instructions for users of 1551 phone number.

Call 1551 from the stationary phone or (044) 205 73 37 from your mobile phone. Next please wait for connection with the operator of the Kyiv Contact Center.

Indicate the problem and provide as much information as possible. Provide the necessary data for registration (your e-mail, last name, first name, place of residence, etc.).

Remember the registration number assigned to you in order to learn further information about the progress of your application.

Please inform an operator if your problem was solved.

Digital services